Returns within 30 days of purchase and with a valid sales receipt will be exchanged, refunded or issued an A.W. Brown store credit, pending review by a store manager. Store credits may not be exchanged for cash value unless the remaining balance of the credit is less than $3.00.
Cash, credit and debit card transactions will be refunded as per the above terms. Transactions made with a personal check require a 15-day waiting period for bank clearance. Customers who wish to make a return prior to this period will receive a credit slip that indicates the first available date that the customer may redeem the refund for either cash or store credit.
Returns with a receipt after 30 days of purchase will be issued a store credit, pending manager review.
Any returns that do not have a receipt will be issued a store credit (pending manager review) for the lowest price of the item during the past 90 days.
A.W. Brown's, 144 Shaker Road, East Longmeadow, MA 01028 • Ph:
413-525-2115 • Toll Free: 866-260-4PET
